CORBETT WATER DISTRICT'S POLICIES


1. TO THE PUBLIC

Introduction
You, as the resident and customer of the Corbett Water District, are an owner of the District’s water system. The District is managed and operated by the Board of Commissioners (the “Board”), which is elected by the people. Members of the Board are not paid for their time. The Board has adopted these rules and regulations to provide for the efficient delivery of water services to you, the owners. Adherence to these rules and regulations, including prompt payment of all rates and charges, will enable the District to continue serving you well.  

Business Office
All transactions concerning water service will be made through the business office of the District.

General Definitions
In these rules and regulations, the following definitions are used:

A “customer” is the person shown on the records of the District as requesting water service for the use of the property served. The customer may, but need not be, the owner of the property served.

A “customer line” is the pipe, valves and fittings leading from the meter into the premises served.

The “ordinance” means Ordinance No. 1996.2 of the District, in which the full text of the provisions establishing these rules and regulations can be found. A copy of the Ordinance is available from the District office upon request.

A “service line” is the pipe, valves, and the fittings laid from the main to and including the meter and meter box and the valve on the main side of the meter.

A “water main” or “main” is the pipe, usually two inches or larger in diameter, laid in the street, road, easement, or other access for the distribution of water to the customers through service lines. 

The “actual cost” to the District will include, but not be limited to, the costs of labor, materials, supplies, equipment rental, property acquisition, permits, engineering, financing, reasonable investment, required fees, insurance, accounting, legal, depreciation, amortization, operation, maintenance, repair or replacement, debt service and administrative costs, fees and expenses.


2. OPERATION OF SYSTEM FACILITIES

The entire water system, including all mains, service lines, meters, reservoirs and all facilities and appurtenances, may be operated only by regularly employed and authorized personnel of the District.

No person may connect to any of the District’s facilities, turn on any meter or service or operate any fire hydrant valves without express authorization from the District. Members of regularly constituted fire departments are authorized to connect to and use fire hydrants for the express purpose of fighting fires and for such routine checking and maintenance as the Board of Commissioners of the Water District may approve.

3. WATER SERVICE

Requests for Service
In order to receive new water service or to reinstate service the prospective customer, or an authorized representative, must complete and file at the District offices an application for service on a form furnished by the District. The District will not provide water service until such application has been completed and the required payments made. Applications must include the signature of applicant, the location of the premises for which service is requested, the address to which all bills shall be sent, and such additional information as the Board may require.

Applicants will be responsible for proper completion and filing of the application, for compliance with the District’s rules and regulations and for all obligations and costs connected with the requested service.

Applications for service will be considered merely as requests for service. The District will not be bound to provide service until the application is officially accepted. Filing of the application will not bind the District or the Board to provide service.

Deposits
The District shall, at the time of accepting an application for service, require the applicant to provide a deposit of $120 for a ¾ inch service connection or $240 for any service connection greater than ¾ inch to ensure that payments are made on time. The District will refund to the customer any amount remaining on deposit when the customer cancels water service. The District will not be responsible for paying any interest on amounts deposited with the District pursuant to this provision.

Charges for Installation
The applicant must pay an installation charge in full in advance of installation of a new water service. Charges imposed by the District for service connections will not vary based on which side of the street or road a main is located. Connections that provide service from one street or road to property or premises abutting another street of road will not be permitted without prior approval by the Board. Each such determination will be made on a case-by-case basis. Charges for the installation of service pipes and meters will be in an amount necessary to cover the actual cost of such work, including without limitation, all materials, equipment, labor, supervision and overhead expenses, plus a hook-up charge for improvements to the main and indirect costs of providing service. 

Connection to Service
Water service will be provided only from pipes or mains located within streets, alleys or rights-of-way controlled by the District, and to property or premises abutting such mains. So-called “spider connections” which would provide service from one street or road to property or premises abutting another street or road will not be permitted and requests for such service will be denied. 
  
One Service per Household
Except as provided in Section 5 of the Ordinance, each household must have a separate service connection and meter. Service will normally be furnished by means of one meter per household service. If more than one meter is necessary, the District will bill the user of record for each meter separately.

Meters and Size of Service
Meters will be set at property lines unless such location is not practicable. The service pipe from the main to the meter, as well as the meter and the meter box, will be the property of the District and not the property of the applicant for service, the person owning the premises service, or the person paying for the installation.

Unless otherwise requested in writing and paid for in advance, service connections will be ¾” and meters will be first-quality 5/8”-3/4” meters, including the corporation stop, fittings, connections, yoke or setter, meter box, shut-off locks, etc., as the District requires from time to time.

Services larger than ¾” will be installed when requested in writing, provided the system is able to adequately serve such larger connections without interfering with other customers’ water service. Charges made for the installation of larger services will be sufficient to cover all actual costs thereof, and the minimum charge will be higher than for standard ¾” service connections. 

Service Connection for Fire Suppression
Customers requesting large service connections for fire protection may be required by the District to pay for an equitable portion of the cost of increased feeder mains and related improvements needed to supply the required flow. Such fees may be in the form of system development charges, local improvement district assessments or fees in lieu of local improvement assessments, in the discretion of the District. Each such case will be considered separately. The Board may enter into special contracts for service of this type in which higher minimum charges are established, which will be sufficient to cover the increase actual cost to the District of the service rendered. 

Service Outside of District Boundaries
Service to persons residing outside of the limits of the District will be considered on a case-by-case basis. No such service will be made if the District lacks sufficient surplus water capacity over and above the requirements of customers and potential customers within District boundaries. Such service, if provided, may be discontinued at any time if the interest and the needs of the District so require.


4. DISCONTINUATION OF SERVICE OR CHANGE OF OCCUPANCY

At any time a customer of the District may discontinue water service to a property. Service to the property will be discontinued by the District on the date designated by the customer in a written notice to discontinue; provided that the District will bill the customer for all water used through the date following the discontinuance date on which the District reads the meter and shuts off water delivery to the property. The District will attempt to make the final meter reading and to render the final bill promptly following such request, but normally requires at least 14 business days’ notice. The final bill is payable at once.

The District recognizes that at times it is more efficient and convenient for the customer and the District to discontinue the water service but leave the water meter intact.  The District may designate a service as “Off, Not Out” during which time service is discontinued and the customer is not billed, though applicable surcharges may be accumulated.  The customer will be billed for accumulated surcharges, any past due balances, and a $50 turn on fee to have the service continued.


5. ILLEGAL/FRAUDULENT CONNECTION

Illegal Connections
If a service is connected to the District’s water system without a meter or without the District’s approval, it is deemed illegal. The District staff will notify the Multnomah County Sheriff’s Department that an illegal service connection has been made.  After the citation for theft of services has been issued by the authorities, District personnel shall remove the illegal connection. Notification shall be left on the premises of the actions taken, with instructions to contact the District office.  Before reconnection, the customer must apply for a “new” service and must pay a reconnection fee based on time and material of all disconnection, lockout, reconstruction, legal fees, and reconnection of service, including deposit for a “new” service.

Fraudulent Connections
Water service obtained from the District by fraud or through the provision of fraudulent information by the customer or an agent of the customer is deemed illegal and will be treated as an Illegal Connection.  The District staff will notify the Multnomah County Sheriff’s Department regarding the fraudulent connection.  After the citation for theft of services has been issued by the authorities, District personnel shall disconnect the service. Notification shall be left on the premises of the actions taken with instructions to contact the District office.  The customer will be billed for accumulated surcharges, any past due balances, legal fees, and a $50 turn on fee to have the service continued.


6. CONTRACTS; SPECIAL NEEDS

Agreement to Pay Charges and Comply with Rules
By submitting an application for water service, the applicant will be deemed to have agreed to abide by all rules and regulations of the District, including without limitation to complete and deliver a backflow questionnaire, and to pay all bills promptly. This agreement will constitute a contract for payment between the applicant and the District.

Contracts for Special Requirements
When an applicant’s requirements for water service are unusual, large, or subject to great fluctuation and variations in rate of use, the District may require a special contract for an extended period of time. This contract may include “take or pay” provisions. The District also may require reasonable security, which will be satisfactory to the District and sufficient to protect the District against loss and to guarantee performance under the terms of the contract. For commercial uses involving the filling of tanker trucks from unmetered connections (such as water hydrants), the user must pay a service fee for access to the connection, plus a fee per 1,000 gallons of water used. All tanker trucks and other commercial users must utilize an approved backflow device. 

Modification of Rules, Regulations, Rates and Charges
All rules, regulations, rates and charges for water service are subject to change or modification by the Board. Special contracts will not be subject to unilateral modification during their effective terms.

Special Contracts in Writing Requirements
All special contracts will be in writing, signed by the customer or an authorized representative of the customer and an authorized officer of the Board. In no case may any such contract exceed a period of more than five years.

By accepting water service from the District each customer must agree to indemnify and hold harmless the District from any damages resulting from any abnormally large water usage for which the customer has not made prior arrangements with the District.

Subdivision of Property
When a tract of land with one or more houses or other structures has been divided and sold or leased, or use of the property is otherwise divided among two or more residences or other structures, a new service must be obtained for each structure desiring water service other than the structure originally served.

Each new service will be responsible for arranging payment of a separate connection fee.

Requests for Service to Multiple Structures
Upon written application by the customer, the District may, but is not obligated to, permit customers to service three (3) residences associated with a single residence (including cabins or trailers with inside plumbing, but in no event to constitute more than three (3) separate households) from a single service. The District may condition the granting of such service requests upon compliance with such requirements as it deems appropriate, including, without limitation, requiring that (1) the service was applied for in the name of the applicant, (2) all such residences or living quarters are located on a single parcel of property, and (3) all such residences or living quarters are used by a single user or user group. Special user groups (e.g. parks, camps, schools, etc.) may apply for service to multiple structures from a single meter. Approval of such uses may be conditioned upon the use of a larger meter and such other conditions that the Board may require.


7. PAYMENTS FOR SERVICE

Computation of Charges
Charges for service will be based on water consumption and meter size. The District will establish a monthly “minimum charge” for up to the first 1,000 gallons, or first 100 cubic feet, based upon the size of the meter. The minimum charge will be the actual average cost to the District of providing water service. The District will also establish a “per 1,000 gallon” or “per 100 cubic feet” charge for water used in excess of 1,000 gallons or 100 cubic feet, based on the actual average cost per gallon or per cubic feet of providing water service to customers. 

Billing Practices, Termination of Service for Non-Payment
The District will bill each customer every other month  (on the odd month) for water service. Charges for water service are due and payable on the Due Date printed on the bill.  If the payment is not received at the District by the Due Date, the bill becomes delinquent on the fifth business day after which a Late Notice will be sent to the customer and a Late Fee will be added to the delinquent amount. The Late Fee amount will be $10 or 10% of the dollar amount of the water use, whichever is greater.  If the payment is not received at the District by the 15th day past the Due Date, a Shutoff Notice will be posted prominently at the customer location, usually on the doorknob of the customer’s entry way door, and an additional $20 Service Charge will be added to the delinquent amount of the bill.  If payment is not received at the District within 48 hours of the posting of the Shutoff Notice, the District will terminate and disconnect the customer's water service and an additional $50 service charge will be assessed before service is reinstated.

Water service disconnected for lack of payment of bills may not be restored until the District receives, in cash or cash equivalent, payment in full of all past due bills, including applicable service charges and Late Fees, plus costs actually incurred by the District in connection with such bills, including, without limitation, legal fees and expenses and costs of collection or collection attempts.  In cases of extreme hardship, the District Manager will have the discretion to waive delinquencies and to renew service to a delinquent account upon receipt of a satisfactory installment plan for the payment of the overdue amount.

If water is turned on without written District authority during the period of any delinquency, the service will be deemed an Illegal Connection and the District staff will notify the Multnomah County Sheriff’s Department that an illegal Service connection has been made then remove the illegal connection. Notification shall be left on the premises of the actions taken with instructions to contact the District office.  Before reconnection, the customer must reapply for a “new” service and must pay a reconnection fee based on time and material of all disconnection, lockout, reconstruction, late fees, and reconnection of service, including deposit for a “new” service.  In addition, if the service is to be restored after regular business hours, an additional $100 fee will be assessed to pay the overtime labor rate of the technician dispatched to reconnect the service.

Payments are to be mailed to the Corbett P.O. Box listed on the bill or delivered to the Corbett Water District Office, 36120 East Historic Columbia River Highway, Corbett, OR.  Bi-monthly payment can also be made by ACH (Automated Clearing House) by means of automatic check withdrawal after arrangements have been made through the Corbett Water District.  


8. SYSTEM DEVELOPMENT CHARGES

Intent
The District may collect system development charges for capital improvements pursuant to ORS 223.297 through 223.314. The charges will be collected at the time that application for connection, or for increases in an existing service that will increase the use of capital improvements and generate a need for those facilities, are received and the requested services are added to the system.
The system development charges are separate from and in addition to any applicable tax, assessment, charge or fee otherwise provided by law or imposed as a condition of development.

System development charges include that portion of the District’s connection charge that is greater than the amount necessary to reimburse the District for its average cost of inspecting and installing connections to the system. System development charges do not include fees assessed or collected as part of a local improvement district or charges in lieu of a local improvement district assessment, or the cost of complying with requirements or conditions imposed by a land use decision.

The system development charge is due and payable upon issuance of a permit to connect to the District’s system or to increase the size of an existing service. The District will not issue a permit to connect to the system until the customer has paid the system development charge in full or made arrangements to pay in installments, unless an exemption is granted in accordance with the Ordinance.

When a system development charge is due and payable, the customer may apply for the right to pay in twenty semiannual installments. The customer must, at the time the obligation to pay is incurred, provide the District adequate security for prompt payment of the installments. This security may take the form of a lien on the property served by the utility connection, or such other security as the District may approve.

Application forms for installment payments will be provided by the District. If payment is secured by a lien on the property served, the application form will include a waiver of all rights to contest the validity of the lien, except for the correction of computational errors. Any applicant requesting installment payments and granting the District a lien on the property served must demonstrate to the District’s satisfaction the applicant’s authority to assent to such lien, and that the interest of the applicant is sufficient to secure payment of the installment obligation.

Project financed by the District revenues (other than system development charges) are exempt from all portions of system development charges. 

A person aggrieved by a decision required or permitted to be made by an officer of the District with respect to system development charges or a person challenging the propriety of an expenditure of system development charge revenues may appeal the decision or the expenditure to the Board by filing a written request at the District’s offices, addressed to the Board, describing with particularity the decision of the office of the District or the expenditure from which the person appeals.

An appeal of an expenditure must be filed within two years of the date of the alleged improper expenditure. Appeals of any other decision must be filed within thirty (30) days of the date of the decision. 

Any legal action challenging the methodology for system development charges adopted by the Board must be filed not later than sixty (60) days after the adoption.


9. RESPONSIBILITY AND LIABILITY OF THE DISTRICT

Obligation to Repair System
The District will maintain and repair its mains, service pipes, meters, structures, facilities and all appurtenances so as to keep them in repair and operative at all times in so far as is practical and reasonable.

No Liability for Interruptions Allocations of Supply in Shortage Conditions
The District will not be liable for damages or otherwise responsible because of interruptions, discontinuance of water service, or variations in pressure. The superintendent will have the right in cases of inadequate supply or shortages of water to determine how water from the system may be used. The Superintendent will establish regulations limiting water use, and give preference to those uses determined to be in the best interests of the public heath, public convenience, safety and necessity.

The District will furnish water for ordinary domestic, household, business and community use and for such sprinkling, irrigation, commercial and fire fighting purposes as the system may reasonably supply and as may be approved by the Superintendent.

No Obligation to Serve All Properties
The District will have no obligation to furnish and install at its expense system facilities for all property within the District. The District will, however, provide adequate sources of supply, necessary primary feeder mains, storage facilities and other improvements necessary to make service generally available to all areas within the District. Extensions to furnish water to areas at present undeveloped and not now obtaining water from the system may be made by the District at the expense of those persons requesting service.

No Liability for Defects in Customer’s Facilities
The District will not be liable for any loss or damage of any nature whatsoever caused by any defect in the customer’s lines, plumbing or equipment.

Discontinuance of Service for Defective Conditions
The District may, without further notice, discontinue service to any premises of a customer that exhibits defective conditions of plumbing or equipment and that results, or is likely to result, in interference with proper service, or is likely to cause waste or contamination of water.


10. RESPONSIBILITY AND LIABILITY OF THE CUSTOMER

The customer shown on the records of the District to be the user of a parcel of property – is responsible for the payment of all bills and charges made for water service installations and service to that property, whether for his, her or its use or the use of other persons, whether they be occupants, renters, or holders of leases on the property to be served.


11. CROSS CONNECTIONS OR PHYSICAL CONNECTIONS WITH OTHER WATER SUPPLIES OR SYSTEMS

Neither cross connections nor physical connections of any kind are permitted between the District’s system and any other water supply, whether private or public, without the written consent and approval of the Superintendent and compliance with the provisions of the District’s cross-connection/backflow program. For purposes of this paragraph, prohibited cross-connections include, but are not limited to, connections between the District’s pipes, appurtenances, pumps, tanks, storage reservoirs, facilities, equipment, appliances, etc., whether located on public or private property, and those of any other water supply.

The District’s Superintendent or other authorized representative will have the right to check the premises of users for physical connections with other water supplies, recirculation systems, cooling systems, industrial processes or any other facilities within which pollution may exist or occur. Any user whose premises contains such connections must remove the same immediately after notice. If not removed within the time specified, the District will remove any connection that has been made to service the property in question.

All plumbing within buildings served by the Water District must be so installed and all plumbing fixtures so constructed as to prevent pollution of water supply by back siphonage or cross connections. The District will 
disconnect water service to any premises known or found to have such defects and hazards, and will not restore service until such defects and hazards have been eliminated and found to comply with the State Plumbing Code requirements.


12. CROSS CONNECTION AND BACKFLOW CONTROL REQUIREMENTS

Any person utilizing the public water supply shall install a backflow prevention device where:

A.  An auxiliary water supply which is or can be  
     connected to any potable water piping is available; or
B.  There is piping for conveying liquids or gases other 
      than potable water which is under pressure and is 
      installed or operated in a manner which could cause 
      a cross connection; or
C.  There is intricate plumbing which makes it 
      impractical to determine if a cross connection exists; 
      or a domestic service exists; or
D.  There is a fire service or irrigations service or a 
      domestic service two inches or larger in size; or
E.  Assemblies shall be required on all domestic services 
     smaller than two inches if the building is more than 
     two stories or higher than thirty feet above the water 
     main; or
F.  There are irrigation service bibs similar to those used 
      for potable water.

      a.  Cross Connection – Inspection. The CCC 
           specialist shall be entitled to inspect premises or                 
           any water uses for cross connection upon 
           reasonable notice during normal business hours.
      b.  Cross Connection – Expenses. All expenses of the 
           installation for non-premises protection shall be 
           the responsibility of the water user. Testing and 
           maintaining the required devices shall be the sole 
           responsibility of the water user.
      c.  Cross Connection – Installation. Any device 
           required under this chapter shall be installed and 
           tested within thirty days of the date when the 
           requirement became necessary or upon 
           notification from the District. Failure to install 
           and test any required device in a timely manner 
           shall result in the termination of water service.
      d.  Cross Connection – Standards. All backflow 
           prevention devices shall meet the standards or 
           OAR, Chapter 333, Rules 61-070, Section 8 as        
           amended and shall be installed pursuant to Districts 
           specifications. 
      e.  Cross Connection – Failure of assembly. If after 
           installation, any cross connection control 
           assembly fails any test prescribed by the district, 
           water service shall be discontinued until the 
           assembly passes the required tests. 
     f.   Cross Connection – Testing. 
 A.  The owner of any backflow prevention assembly shall:
      1.  Have the assembly tested within ten 
                          days of installation and annually 
                          thereafter;
      2.  Forward a copy of the initial test results 
                           and all annual test results thereafter;
      3.  Register all assemblies with the District. 
                          Registration shall consist of size, make, 
                          model, serial number, location and date                
                          of installation of the device. 
  B.  If the District fails to receive the annual test 
                 report within thirty days of due date, the 
                 District shall proceeds to test the assembly 
                 and charge the water user in the following
                 bill.
C.     All testing shall be done by an Oregon state 
                 certified backflow prevention assembly 
                 tester.
D.     When a serious health hazard exists, the 
                 District may require more frequent testing.
     g.  Cross Connection – New Buildings. The owner or 
          builder of any new building, other than a single-
          family dwelling, or irrigation system shall submit 
          a copy of the piping plans for review by the cross 
          connection control inspector. If such plans are not 
          so submitted, water service shall be denied until an 
          on-site inspection can be made.
     h.  Cross Connection – Pre-1988 assembly(ies). Any 
          backflow prevention assembly installed before 
          October 1988, which was approved at the time of 
          installation, but is not on the current approved list 
          maintained by the State Health Division may 
          remain in service if:
 A.  The assembly is commensurate to the 
                degree of hazard; and
 B.  The assembly if properly maintained; and
 C.  The assembly is tested at least annually and 
                performs to satisfaction; and
 D.  The assembly requires only minimum 
                 maintenance.
     i.  Cross Connection – Authority for Interpretation of 
         Assemblies, Rules and Specifications. The 
         District’s Engineer shall provide the binding 
         interpretation as to the adequacy of each assembly, 
         rule or specification. 

13. LEAKING WITHIN PREMISES

All leakage occurring between the meter and the property served will be the responsibility of the user. The customer will be responsible for the proper maintenance and repair of the customer’s lines, stop and waste valves, gate valves, pressure regulators, plumbing fixtures, hydraulic devices and other water-related facilities within the customer’s premises.

The District will not be liable for any damage or injury whatsoever resulting in leakage or water running on the premises from pipe lines, plumbing fixtures, open faucets, valves, fixtures, devices, appurtenances, hoses or other water-related facilities located beyond the meter.

The District may, in its discretion, waive any portion up to fifty percent (50%) of water charges resulting from leakage conditions if the customer establishes to the satisfaction of the District Manager that prompt action was taken to correct leakage conditions and can show proof of the repairs made to the water line. This must be done by setting up an appointment with the Corbett Water District staff to review the repairs made. No adjustment shall be made if proof of repair cannot be shown, however the customer will still have the option to present their case to the Board. If the customer has already received an adjustment previously and another leak occurs, the District may only issue half of what the regular adjustment would be upon showing a hardship. If the customer requests a third leak adjustment, one may only be granted upon proof of a complete water line replacement. In no event will the amount of the customer’s bill be reduced below the average bill amount for the six (6) month period immediately preceding the billing period in question. No leak adjustments shall be made for bills that have not increased more than 25% from the prior three billing cycles. Leak adjustment requests must be made no longer than 45 days from the billing cycles(s) the leak occurred on. Adjustments may not be issued for more than two consecutive billing cycles. Upon a showing of special hardship, the Board may, in its discretion, approve further adjustments on a case-by-case basis. If the customer would like their case reviewed by the Board, they must submit a letter to the Corbett Water District office explaining their situation at least one week prior to the Board meeting. The adjustment to the customer’s bill will remain only as a credit to the account unless ownership of the residence changes. 

If the homeowner has a PVC main, it will be required to install (or replace if damaged) a pressure reducing valve (PRV) prior to receiving a leak adjustment.

If a leak is present in the customer’s water line for an extended period of time, the District has the authority to either turn off water service or install a device to limit the water provided to the property.

A leak adjustment cannot be issued to a customer’s account until a backflow survey has been received, or required backflow test issued if past due.


14. MAINTENANCE AND REPAIR OF  CUSTOMER’S LINES

Customers must install, maintain and repair all piping between meters and premises served, and must install same at a depth sufficient to protect from damage and freezing. In no case should the cover be less than two feet.


15. METERS

Installation and Maintenance
Installation and maintenance of water meters may be performed only by authorized employees of the District at the time of installation, and no seal may be altered or broken except by one of the District’s authorized employees.

Size of Meters
Applicants may request and receive any size meter regularly stocked or furnished by the District, provided the request is reasonable and further provided that the meter is not greatly oversized or undersized, as determined by the Water Superintendent. The District reserves the right to determine the type of meter to be installed. 

Changes in Size of Meters
If, for any reason, a change in size of a meter and service is required, the customer must file a supplemental application specifying the requirements of the larger meter and service. If the District approves the application, the District will install the new meter and service, and will charge the applicant for the actual cost to the District of supplying and installing the meter and service. The applicant’s original application will be amended to reflect the larger meter and size.

Relocation of Meters
If relocation of an existing meter or service is requested by a customer for the convenience of the customer, the relocation will be at the customer’s expense. The District may request prepayment or such other security as the authorized representative of the District may deem appropriate prior to performing a relocation.

Accounting for Meter Readings
The District will keep an accurate account on its books of the readings of meters. Customers will be entitled to inspect the records of readings of their meters upon reasonable notice during normal business hours of the District. Customer may request copies of the official records of meter readings for their properties, but may not remove the official records from the offices of the District. The District may impose reasonable charges for copies of records. The official records of meter readings will be prima facie evidence of the use of water service by the customers, and will be the basis on which all bills are calculated.

Adjustments for Inaccurate Meters; Estimates; Testing of Meters
Should any meter fail to register correctly the use of that part of the water service which said meter should properly register, the amount of water used during the billing period for such service will be estimated by the District from a corresponding earlier billing period for which usage patterns are most likely to be comparable.

The District will, upon written request, test any customer’s meter, and where circumstances require, make adjustments for over-or under-charges incurred during a period not to exceed the six months immediately preceding the date of the test. Any customer desiring to have a meter tested must submit a written request to the District, together with a prepayment of the District’s then applicable charge for testing. The District will refund to the customer the amount paid for testing if the meter is found to register five percent (5%) or more in excess of the actual use.

If, based on the District’s comparison of current and historical water usage, it appears that a meter is not registering properly, the District may, at is option, test the meter and make adjustments for over-or under-charges incurred during a period not to exceed six months immediately preceding the date of the test. The customer served by the meter will not be charged for tests undertaken at the District’s option. If a meter does not register, the District will bill the customer served by that meter for water consumed while the meter was not registering. The bill will be computed by assuming a rate of water usage based upon the customer’s use during the corresponding month of the prior year, or upon a comparison with similarly-situated customers during the time the meter did not register. 

If it is impossible or impractical to read a meter on the regular reading date, the total water consumption for billing purposes for that period will be estimated for that billing period. An adjustment for actual use will be made on the first billing statement after meter reading is resumed.


16. SERVICE INTERRUPTION

The District from time to time must interrupt service for repairing mains, making extensions, repairing valves, fire hydrants, control devices, equipment reservoirs, etc., and for cleaning, maintaining and reconditioning reservoirs and storage tanks. The District will not be responsible for any damages caused by such interruptions of service or for fluctuations in pressure. Whenever feasible and practical to do so, the District will give customers advance notice when it is known that service is to interrupted for any appreciable length of time. The District will not be liable, however, for any failure to so notify customers. 


17. WATER MAIN EXTENSIONS; LOCAL IMPROVEMENTS

Customer Obligation to Pay for Extensions
The District will pay for the cost of supply, pumping stations, storage facilities and primary mains for the general distribution of water within the District. The cost of main extensions to service additional customers, properties, tracts or subdivisions requested by customers will be paid for by the person or persons requesting such extensions.

The cost of all such extensions will be the actual cost to the District. Customers filing applications for extensions must apply in writing and must furnish with the application form two copies of a map showing the properties that are to be served by the proposed extension.

District to Construct Extensions
All such extensions will be constructed by the District or by a contractor selected by and under the control of the District. All materials used must be purchased by the District or the contractor making the installation for the District, must be of first quality, must comply with the District’s specifications, and must become a part of the District’s permanent system. Following installation, all extensions will become the property of the District.

The District will determine the size of mains required. Most extensions will be not less than four inches (4”) or six inches (6”) in diameter. Fittings, valves, valve boxes and fire hydrants, when required will be included in the cost of extensions. Extensions will be located in the street or roadway in existing public easements.

Cost Estimates for Extensions
Upon written request, the District will cause an estimate of the cost of the extensions to be prepared by the District. The applicant must, at the time of application for the extension, furnish two copies of a map showing the 
properties or development or both for which service is desired and the location of the proposed extension.

Advance Payment Required
Advance payment for main extensions must be made in the full amount by the applicant or an authorized agent before any materials will be purchased and construction begun. The cost estimate and deposit will include all material, work, use of equipment, etc., plus fifteen percent (15%) for overhead, engineering and supervision. After completion of the work and tabulation of costs of the installation, any excess monies deposited prior to the work shall be refunded. Any extra costs must be paid by the customer.

Line Extensions Owned by District After Construction 
The facilities after installation will be the sole property of the District and will be maintained and operated by the District’s personnel exclusively, and all connections for services thereto shall be made in the manner elsewhere set forth in these regulations, and the charges made for service connections and meters shall be as therein set forth.

Reimbursement for Subsequent Developments Along Extension Line
If a main extension paid for by a customer of the District passes developed or undeveloped property not used by the customer who paid for the extension, and if the District receives and accepts applications for connection to the system to serve such property within the ten-year period following installation of the extension, then the District shall collect from the subsequent applicant a reimbursement charge and refund the amount actually collected for such charge to the person entitle to such refund. All abutting on the street or roadway in which the extension was made, or upon such other method as the District may adopt to fairly allocate the proportionate cost of the improvements among those benefitted thereby. The customer entitled to the refund will be the customer shown on the books of the District to have paid for the extension. 

The District shall immediately refund to the appropriate person or persons the money so collected, provided that the proper person or persons can be located by reasonable diligent effort.

Other Local Improvements
Other capital construction projects that provide a special benefit only to specific properties or rectify problems caused by specific properties may be undertaken in accordance with the provisions of ORS Section 264.362 through 264.394, or any successor statue, or in accordance with the Cost Recovery provisions contained in Section 16 of the Ordinance. 

Any service call dispatched at a customer request and completed outside the Normal Operating Hours, including weekdays after Normal Operating Hours, weekends, and holidays is considered an “After Hours Service Call”.  After hour service calls will be billed $100 for each technician dispatched for the service call.  Weekend is defined as the time between Friday, 2 PM and Monday, 9 AM.


18. COST RECOVERY

The District may establish a means of providing for a fair and just apportionment among the properties benefitting therefrom of the costs of improvements to the District’s system paid for by specific customers pursuant to Section 16 of the Ordinance.


19. WASTE-PLUMBING-INSPECTION

Water will not be furnished to premises where the water is allowed to run to waste, whether through defective plumbing or otherwise. Plumbing is to be constructed of high-quality materials and workmanship. The District will not be responsible for damage form a reasonable varying pressure.

The duly appointed employees of the District under the direction of the Superintendent, will have free access at all reasonable hours of the day to any and all parts of structures and premises in which water is or may be delivered, for the purpose of inspecting connections, the conditions of conduits and fixtures, and the manner and extent in which the water is being used. The District does not, however, assume the duty of inspecting the customer’s lines, plumbing and equipment, and will not be responsible therefor. 

Where water is wastefully or negligently used on a customer’s premises, seriously affecting the general service, the District may discontinue service if such conditions are not corrected after due notice by the District. 

The District will refuse of discontinue service to any premises where it is deemed necessary to protect the District from fraud or abuse. Discontinuance of service from one or both of these causes will be made immediately upon receipt of knowledge by the District that the condition or conditions exist.


20. OUTSIDE USERS

Mains and service lines laid outside the District must be installed at the customer’s expense for all labor and material, and will only be permitted under special contract. Water service to users outside the District will at all times be subject to the prior and superior rights of customers within the boundaries of the District.

All regulations now or hereafter in effect for customers inside the District, except where modified by contract, will apply to customers outside the District. 


21. SUSPENSION AND MODIFICATION OF RULES

No officer or employee of the District is authorized to suspend any of these rules and regulations, except in cases of emergency involving loss of life or property or which would place the water system operation in jeopardy.

The Board may from time to time as the occasion may demand or require, and in the Board’s sole discretion within the requirements of state statues, make such modifications, revisions and additions to the Rules and Regulations as may be deemed necessary and in the interest of the District. Rates and charges for service, installation of meters, service piping, and the main extensions may likewise be revised as necessary and required in the general public interest of the District. 


22. COMPLAINTS AND SPECIAL REQUESTS

All complaints, special requests for service and all other matters upon which action by the Water District is requested or sought must be presented to the District in writing by the customer or the customer’s representative.